Customer Service
as a Competitive Advantage
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Shep Hyken, CSP Terry Brock, Marketing and Productivity Coach Terry can be reached at: Achievement Systems, Inc.
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Get a Competitive Advantage---Through Outstanding Customer Service!You can gain a competitive advantage if you offer the right kind of customer service. By doing what your competitors aren't doing and pleasing customers more, you can attract more business that is profitable to your bottom line. This interview is with noted expert on customer service, Shep Hyken. Shep is an author and professional speaker who specializes in helping companies gain a strong advantage by leveraging customer service principles. Listen to this interview where I was able to get some insight and wisdom for this master. You can listen to it right here on your computer, or download it to your computer to listen later (MP3 file). Click on the "Play" button and listen to the file. Total time: 11 Min. 5 Sec.
Or, you can use the "Play Audio" button below. Right-click on the file and then select "Save Target As..." with Internet Explorer. You can then save it to your hard drive for later listening on your computer or other MP3 device.
Shep can be reached at: Shep
Hyken, CSP
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